Return & Refund Policy

At PetzenoUSA SHOP, customer satisfaction is important to us.

Return Window
Customers may request a return within 14 days of receiving their order.

Eligibility
Returned items must be unused, in original condition, and in original packaging.

Non-Returnable Items
Items damaged through misuse, normal wear, or products marked as final sale may not be eligible for return.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos and order details.

Refund Process
Once the returned item is received and inspected, approved refunds will be processed to the original payment method.

Return Shipping
Customers may be responsible for return shipping costs unless the item was incorrect or damaged.

For assistance, contact: petzenodrop@gmail.com