Return & Refund Policy

At Petzeno, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Opened pet grooming products

• Pet treats or consumable products

• Personalized or custom-made items

• Gift cards

• Clearance or final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with your order number and photos of the item. We'll work quickly to provide a replacement or refund.

Refunds

Once your returned item has been received and inspected, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

Return Shipping

If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.

For all other returns, customers are responsible for return shipping costs unless otherwise stated.

Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it can no longer be canceled.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team:

Email: petzenodrop@gmail.com